vtb 999 Terms and Conditions

These terms and conditions were last updated in January 2025.

1 General Introduction and Applicability

These terms and conditions ("Terms") form the basis on which the vtb 999 platform operates. vtb 999 is an online gaming and sports betting platform where registered members can take part in various games including casino games, slots, live casino, and sports betting.

Opening an account, logging in, or using any service on vtb 999 means you fully accept these Terms. Any member who disagrees with any part of these Terms should stop using the platform.

These Terms are governed by the applicable laws and regulations of Bangladesh. In all matters, the conditions stated in this document take the highest precedence.

2 Account Registration and Eligibility

2.1 Age Requirement

To open an account on vtb 999 and take part in any game or betting activity, a member must be at least 21 years of age. Registration by minors (under 21) is strictly prohibited. Providing a false age at registration will result in account cancellation and balance forfeiture.

2.2 One Person, One Account

Each person may hold only one account. Opening multiple accounts under the same name, from the same IP address, or through the same mobile or bank account is prohibited. Breaching this rule will result in all accounts being closed and bonuses being forfeited.

2.3 Accuracy of Information

Providing accurate and up-to-date information at registration is mandatory. Name, mobile number, email address, and payment details must always be truthful. If incorrect information is found, vtb 999 reserves the right to suspend account verification or close the account.

2.4 Identity Verification (KYC)

Before processing a withdrawal, or in specific circumstances, vtb 999 may request the necessary documents to verify a member's identity, age, and payment method. Failure to complete this process may delay the withdrawal.

3 Account Security and Management

Each member is fully responsible for keeping their own account login details — username and password — secure. Passwords should never be shared with any third party. Operating an account on behalf of someone else, or allowing someone else to operate your account, is prohibited.

All activity carried out from a member's account — bets, deposits, withdrawals — will be treated as that member's own activity. If there is any concern about unauthorised access to an account, the support team should be notified immediately.

4 Deposit and Withdrawal Policy

4.1 Deposit Methods and Limits

Deposits on vtb 999 can be made via bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount for any method is ৳100. Members must use a payment method registered in their own name — using a third party's account is prohibited.

4.2 Withdrawal Methods and Limits

Withdrawals can be made via bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount for any method is ৳500. Withdrawals may only be made to the same payment method used for the deposit, or to a method that has been verified and recorded on the account.

4.3 Withdrawal Processing Time

Successfully requested withdrawals are generally processed within 30 minutes to 3 hours. However, if identity verification is incomplete or the withdrawal amount appears unusual, additional verification may be required and processing time may increase.

4.4 Source of Funds

Members must ensure that the funds they deposit come from a legitimate source. Depositing money from illegal sources is strictly prohibited, and if detected, the account will be closed immediately.

5 Bonuses and Promotional Offers

Various bonuses and promotional offers are available on vtb 999. Each bonus has its own specific conditions, which are stated separately.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: depositing ৳1,000 gives a ৳2,000 bonus, making a total balance of ৳3,000; before withdrawing the bonus, ৳2,000 × 25 = ৳50,000 must be wagered.

5.2 General Conditions for Bonus Use

• Each bonus may be claimed only once, unless stated otherwise.
• A bonus is not cash — the specified wagering requirement must be met before withdrawal.
• No bonus may be treated as free money.
• vtb 999 reserves the right to modify or cancel any bonus offer, though this will not apply to bonuses already claimed.
• Wagering must be completed within the set time limit after receiving a bonus.
• Using multiple bonuses at the same time is generally not possible — check the conditions of each bonus separately.

5.3 Prevention of Abuse

vtb 999 takes a firm stance against any attempt to abuse bonuses. Using low-risk betting strategies to meet bonus requirements, claiming bonuses through multiple accounts, or using any other dishonest method will result in the bonus being cancelled and the account being suspended.

6 Betting and Gaming Rules

6.1 Validity of Bets

A bet will only be considered valid when it has been successfully confirmed in the system and there is sufficient balance in the member's account. Any bet that was not confirmed due to a network interruption or system error will be considered void.

6.2 Payouts and Results

The result determined by vtb 999's system or the relevant provider's result will be considered final for the purpose of settling a game or betting event. vtb 999 reserves the right to correct any odds or payouts that were incorrectly displayed due to faulty data or technical issues.

6.3 Maximum Payout

Maximum payout limits may apply to specific games or categories, and these will be stated in the rules of the relevant game.

6.4 Technical Issues

If a technical problem occurs during a game, the member must notify the support team immediately. After the issue is verified, vtb 999 will take the necessary steps.

7 Prohibited Activities

The following activities are strictly prohibited on the vtb 999 platform:

• Playing games or placing bets using programs, bots, or automated software.
• Deliberately exploiting any vulnerability or error in the system.
• Collusion (coordinating with other players to influence results).
• Money laundering or any other illegal financial activity.
• Operating an account under a false identity or using an account on behalf of another person.
• Attempting to compromise platform security or hacking.

8 Personal Data and Privacy

vtb 999 gives the highest priority to protecting members' personal data. Full details of how information provided during registration and use of the service is collected, stored, and used can be found in our Privacy Policy.

All member data is kept secure through SSL encryption technology. Personal data is not shared with third parties, except where required by law or necessary for payment processing.

9 Responsible Gaming

vtb 999 believes that gaming should be a safe form of entertainment. Members are encouraged to play within their financial means and are advised never to treat gambling as a source of income.

Members can contact the support team to set their own deposit limits, session time limits, and temporary breaks. If a member feels that gaming is having a negative impact on their life, they are advised to read the Responsible Gaming Guidelines and, if needed, make use of the self-exclusion option.

All adults share the responsibility of keeping those under 21 away from gaming and betting. Please ensure that minors are not given access to any account.

10 Service Suspension and Account Closure

vtb 999 reserves the right to temporarily or permanently close an account without prior notice in the following circumstances:

• Breach of any provision of these Terms.
• Suspicion of fraudulent activity or fraud.
• Participation in prohibited activities (see Section 7).
• Registration using false information.
• Legal or regulatory reasons.

Members may also request the closure of their own account at any time. It is advised to withdraw all valid balance before the account is closed.

11 Limitation of Liability

vtb 999 is not liable for any financial loss a member may incur from gaming or betting. Gaming is inherently risky and members must participate with a clear understanding of that risk.

vtb 999 is not directly liable for any disruption caused by third-party software providers or payment processors. However, vtb 999 will make every effort to assist members in resolving such issues.

vtb 999 is not obliged to provide compensation if a bet or game session is interrupted due to loss of internet connection, power failure, or device malfunction.

12 Dispute Resolution

If a member has a complaint regarding a bet result, a payment, or any other matter, they must first contact the support team via 24/7 live chat or email. The dispute must be submitted within 7 business days.

The support team will review the issue and attempt to provide a resolution as quickly as possible. If the matter is complex, additional information or documents may be requested.

vtb 999's decision will be considered final — unless it is proven that an incorrect result was displayed due to a system error or technical fault.

13 Changes to Terms

vtb 999 reserves the right to change these Terms at any time. After any change, the updated version will be published on this page and the "Last Updated" date will be revised.

For significant changes, members may be notified by email or via a notice on the platform. Continued use of the platform after any change will be taken as acceptance of the new Terms.

Members are requested to visit this page regularly at their own responsibility. For answers to common questions, see our FAQ section.

14 Contact & Support

For any questions or clarifications regarding these terms, you can contact the vtb 999 support team:

• Live Chat: 24/7 direct support — available in Bengali and English.
• Email: [email protected]

To learn more about vtb 999's services, you can read our About Us page.